Have Questions About Custom Packaging?

You've come to the right place. Answers to some of the most common questions about custom packaging are below. If you have more, please contact us to talk with one of our knowledgeable custom packaging consultants."

We are professionals.

If you are new to the process of ordering custom printed bags, boxes and other types of packaging, we will provide you with guidance and options every step of the way. We will do our best to educate you about the processes and products you might be interested in. We have an obligation to tell you up front what we can and can't do before you order and give you accurate lead times. And, we stand behind any problems if they should happen to occur.

Isn't this the type of company you want to work with?

There are basically two options for ordering printed packaging:

• Custom Printed Packaging.
• Semi-Custom Printed Packaging. (Printing on pre-made products.)

This is a process in which the base material (substrate) is printed before it is converted (formed, cut, glued, sealed, etc.) into the final product.

1. This allows for the entire substrate material to be printed from edge to edge to achieve 100% ink coverage. In addition, you can imprint the inside of the bags or boxes as well as the outside.
2. Up to 8 imprint colors can be printed in one process.
3. Custom Printed Packaging utilizes sophisticated, high speed printing processes and equipment to print graphics that are very technical in nature and to produce products to a specific customer requested size.
4. Custom Printed Packaging is also the least expensive way to produce orders in volume quantities.

We are capable of complying with almost any printing requirement when the quantities are sufficient for custom printed production. The following are various printing processes and techniques we use for fully Custom Printed Packaging:
• flexographic ink printing
• rotogravure ink printing
• offset ink printing
• process printing
• silk screen printing
• hot stamping
• embossing and debossing
• standard varnishes
• UV varnishes
• laminations - gloss or matte laminations
• aqueous coatings
• consecutive numbering
• and more!

This is a process in which we take packaging products that have already been made and then apply the imprint. We economically print them one at a time on specialized hand fed printing presses. This printing process is typically used for smaller quantities and quick turnaround times or in most cases when hot foil stamping is the desired look. We print with the following options:

  • ink printing
  • hot foil stamping
  • digital printing
  • silk screen printing

And yes, multi-color imprinting is available. Our in-facility print team does this on a regular basis with great results. Unlike Custom Printed Packaging, there are some limitations with Semi-Custom Printing since the products have already been made. Bags: On bags, we can only print on the interior areas of the face and backs of products. Printing into the gussets of bags, near the extreme edges or running the imprint off the edges is not possible with Semi-Custom Printing. Boxes: Printing on boxes is limited to areas of the box that have a common thickness of paperboard anywhere the imprint appears. SEMI-CUSTOM PACKAGING WILL HELP YOU LOOK CUSTOM: To your customers, Semi-Custom Packaging will look like Custom Printed Packaging. The main difference is the printable area limitations and what ready made products are available to be printed upon.If your artwork is a multi-color design, has tight printing registration of colors, or artwork with screens or grey tones, our Packaging Consultants and Graphics Department will discuss the best possible print options for your project. At Morgan Chaney, we do the majority of Semi-Custom Packaging on site and we pride ourselves on the excellent print quality we routinely achieve.

The cost for customizing your packaging depends upon your quantities, graphics, materials, product style and treatments you request. Since each job is unique, we price each job on its own basis. Our packaging professionals will guide you through the entire process. The more information you can give us, the more we can help you. The typical final project invoice will be for 1) the actual quantity produced of the product (they are subject to overrun and underrun quantities) 2) shipping costs, if any, and 3) on new or revised orders, artwork, printing plates and possibly cutting dies.

If we have to push all of the buttons and the planets are aligned correctly, we have produced reorders of packaging in as little as 3 business days! But that is not typical. Domestic production usually takes 3 weeks to 8 weeks after all artwork and prototype approvals. Imported products usually take 8-14 weeks depending on the product and using ocean freight for shipping. If you have a special timing circumstance, we utilize a reverse scheduling process. From that process, we can determine the feasibility of achieving your goals and what must be done, by whom and by when to make it happen. Please contact one of our packaging professionals with your requirements for more specifics.

Over and under runs are final production quantities that can be more or less than the original quantity you ordered of each item. It is detailed in our proposals as a plus or minus percentage.You are billed pro-rated for the actual shipped amounts. (Semi-Custom Packaging orders are usually produced in exact or very close quantities to the original order request.)Over and under runs happen because of the way Custom Printed Packaging products are produced.Many items factor into the reasons why this happens. A specific amount of material is allocated to each job. If the job takes a while to set up and a large amount of material is wasted during the set-up process, you will receive less than ordered. If the set up goes very smoothly and there is very little waste, the job may be produced with higher quantities than ordered. The over and under run percentage is the minimum and maximum amount of product you will be responsible to pay for. Please note you will only be billed for what we make and ship. If you order 10,000 bags and receive 9,000 bags you will only pay for 9,000 bags. If you ordered 10,000 bags and receive 11,000 bags you will pay for 11,000 bags.

Always. Our customer always approves all artwork layouts before we go to press. The only time we don't proof a customer is if you sign a waiver releasing Morgan Chaney of all printing liabilities and it is usually done to save time. We absolutely prefer that customers review an artwork proof.

Yes. But please get the exact artwork specifications and/or templates needed from our graphics department to submit your artwork back to us on to avoid extra charges. You can email us your preliminary artwork file and we will do a pre-check on it for you. If it's not usable or needs further work, we will give you an estimate from our graphics department to change it into a suitable form for our requirements or instructions on how to fix it yourself.

Yes. Please contact us for an email address or our FTP site.

No any answer..




(.gif), (.jpg), (.png) or any other file format saved at 72 dpi.


Microsoft Word, Microsoft Power Point, etc.



Our Art Department is Macintosh based. We currently have the latest versions Adobe Illustrator, Adobe Photoshop, and Adobe InDesign. For all other software save or export it as an .eps or pdf file.

These files generally work as long as they are saved or exported as an eps or pdf and not just renamed.



All fonts must be outlined if possible. If not, please notify us the font name. If we need to purchase a font for your project, additional charges may be incurred/


All images must be embedded or supplied with the artwork.


Adobe Illustrator (.ai) and (.eps). Also (.pdf) with Illustrator editing capabilities. Corel Draw exported as (.ai) file.


Photoshop (.tif), (.psd), (.eps) OR (.jpg). All Raster files need to be created at 300 dpi (minimum) and to the desired imprint size. If the artwork needs to be enlarged to fit a particular area, additional art charges may result due to the degradation of the graphic.


Clean crisp black and white art to size. Faxes and low grade inkjet prints are not considered camera ready. Art that requires more than 200% enlargements may be subject to additional art charges

Yes. Please contact us to discuss your project and printing requirements to get the correct templates.

The templates are Adobe Illustrator (.ai) files, Adobe Acrobat (.pdf), or (.eps) files.